Find answers to common questions about booking, amenities, and policies
Booking Questions
You can book directly through our website, via phone at +1 (555) 123-4567, or through our mobile app. Online bookings receive an instant confirmation email.
Cancellations made 48 hours or more before check-in receive a full refund. Late cancellations may incur a one-night room charge. Special rates may have different policies.
Yes, you can modify your reservation through your online account or by contacting our reservations team. Changes are subject to availability.
Room & Amenities
All rooms include free WiFi, air conditioning, flat-screen TV, microwave, refrigerator, coffee maker, iron/ironing board, hairdryer, and complimentary toiletries.
Yes, we offer ADA-compliant rooms with wheelchair-accessible features. Please specify your needs when booking to ensure availability.
We offer free on-site parking for guests. Oversized vehicle parking is available on a first-come, first-served basis.
Check-in/Check-out
Check-in is at 3:00 PM and check-out is at 10:00 AM. Early check-in and late check-out may be available upon request for an additional fee.
Early check-in is subject to availability and may require advance notice. Additional fees may apply. Please contact us before your arrival date to inquire.
Please bring a valid government-issued photo ID and the credit card used for booking. For international guests, a passport is required.
Policies
We allow service animals only. Proper documentation is required at check-in. Pets are not permitted in guest rooms.
All rooms and indoor areas are 100% non-smoking. A $250 cleaning fee will be charged for smoking in rooms. Designated outdoor smoking areas are available.
Guests must be at least 18 years old to reserve a room and must present valid ID at check-in. Some restrictions may apply during special events.
Still have questions?
Our customer service team is available 24/7 to assist you.